Beauty Therapy for Wellness | Business Plan

Beauty Therapy for Wellness | Business Plan Part 2 The Business My Background: The idea for this business has been getting planned out in my mind since I first began studying Beauty Therapy at James Watt College. My years of customer service experience, that I gained previous to starting college, in hospitality both in a managerial role and a team member will serve me well and can be adapted to suit the beauty and complementary therapies industry. When I started I knew my end goal was to set up a small business of my own using the qualifications I was to gain, I did not, however realise at the time that I would go on to pursue complementary therapies. During the 3 years I have been studying I went from beauty, to spa route and then onto Complementary Therapies, I have been a devoted student throughout this time and always took on any challenge given to me. I have worked hard throughout this time and as a consequence to the hard work I have done I was offered a job in the 5 star Blythswood Square Spa where I had done my placement, I have been there for almost 2 years now where I have developed my skill and knowledge base, this had allowed me to work with many different people and get a taste of the work I want to do. I have also had the opportunity to witness first hand many excellent working practices, which has given me plenty of ideas of how I can see my business and treatments running. As well as my time in college and the spa I also do work from home with clients I have met through close friends and family members. This has let me build a small client base with whom I can fall back on at quieter times in the beginning of my new venture. I have added a copy of my CV in Appendix 2. The Idea: The idea for my business will be a room in the local health centre in which I will offer complementary therapies. Massage will be the main focus, I will offer limited aromatherapy using pre-blended oils which have been pre-blended and labelled before I get them. The main treatments I will offer will be Swedish massage, deep tissue massage, sports/remedial massage, Indian head massage, aromatherapy (using pre-blended oils) and facials. I will be working closely with the healthcare professionals in the centre in which the business is based and will take referrals from them to try and aid the patients in their healthcare needs. The business will be different from anywhere in the area as there are only salons around, all of which are much more focused on beauty treatment and nails as opposed to massage and complementary therapies. Business Name: My business name will be A Tranquil Touch, tranquil means quiet, calm or peaceful and this is how I intend my business to be. I will aim to always have a tranquil atmosphere, calm staff should I need to expand or get help and always leave my clients feeling tranquil and relaxed. The touch part refers to the massage treatments I will offer. Position to Date: All of my initial research has been fully compiled and as soon as I have purchased the products and equipment needed and register that I am self-employed to HMRC I will be in a position to open. Mission Statement: A Tranquil Touch will be a place of calm and tranquillity, as the name suggests. I will provide the best possible service to my clients through hard work, excellent customer service, high standards and professionalism. I will aim to provide a place and treatment list for which my clients will wish to return time and time again to receive the complementary therapies they need in order to feel their best. Short term objectives: Over the next 12 months I aim to achieve regular visits from existing clients from the health centre and of my own, alongside new faces through recommendations and with successful advertising through Facebook, through promotion, packages and pricelists. Posters will be on display in the health centre, town halls, schools and other public buildings in town, price lists will be available in various locations throughout the various locations as well. To ensure a profitable business in the future and establish a healthy clientele I will advertise as much as I can before opening and in the 1st year updating and drumming up new business through promotions and advertising as and when is necessary. Long term objectives: My aim for the future is to expand the business into an wellness centre, where clients can come to relax, unwind, fine tune their minds and bodies and enhance any medical they are receiving from the NHS. I would hope to have a successful business and employ staff to run a room each in any given day. I would also like to include a beauty room as part of the business to help clients look as good as they feel, trends are fast moving however and while I will strive to continue my own learning and that of my staff, I would take over as a managing role providing treatments as and when possible. I will always be 100% involved in my business, supportive to employees, always looking at things through the customers eyes while providing the best possible client journey for all. Industry Analysis Distribution Chanel: A Tranquil Touch, based within Port Glasgow Health Centre, is a holistic salon with a friendly and relaxed ethos in which provides a high standard of massage services. The method of distribution is direct distribution as the service is coming directly from myself to my clients and they come to the premises. Competition: For A Tranquil Touch I want to set myself apart from other salons in the area that offer a similar type of service. After researching I discovered that there are 4 salons in the surrounding area of Port Glasgow Health Centre, who are my direct competitors. There is a gap in the area for a service which concentrates on complementary therapies, specialising in massage and which is not focused on beauty treatments but looks to improve the health and wellbeing of its clients. After having sent out a questionnaire (included in appendix 3) and speaking to my own clients I have gained through mobile services, I found out that they want a business they can feel confident will provide them with services and treatments to complement and enhance the health care they are receiving from the NHS. Most people seem to be unaware of the added benefits of massage or do not think that beauty salons are the best place to receive these treatments (some examples of the returned questionnaires are included in appendix 4). Direct Competitors Tres Mar: 5 Church Street, Port Glasgow, PA14 5EH are the salon in my area I consider to be my strongest competitors. They offer aromatherapy, reflexology and chiropody as well as massage, facials and sports massage. At the moment they are often fully booked but this mostly with nails, waxing and the other beauty treatments they offer. As long as I keep my prices low I should be able to target my clientele and keep them. I will also offer different opening hours keeping my room open late when they are not in order to target clients after working hours (I have included a copy of the treatment price list in appendix 5). Amethyst Hair and Beauty: King Street, Port Glasgow are the closest salon to the health centre where I will be based, at the moment they do offer facials but have no body massage treatments on their treatment menu as they offer more superficial treatments such as nails, lashes, waxing and hair dressing. This should be of great benefit to me. I may also try and make a link with the salon where we can offer referrals to our clients (I have included a copy of the treatment price list in appendix 5). The other 2 salons in the area are the Relaxation Room and Brown Street Hair and Beauty. Both of these salons are relatively new and also offer mainly beauty treatments, as they are not yet well established within the area and have not done much in the way of advertising I do not see them as a major threat, as long as my advertising is done well I am positive I can establish my business in the area without too much bother in the way of competition. Operational Plan Services: I plan to offer different types of massage which will be Swedish, Aromatherapy (using pre-blended oils), deep tissue, sports/remedial, Indian head, bamboo, hot stones and facials to begin with. I will offer full body and have many options for part body which will be back, neck and shoulders, facial, scalp neck and shoulders, legs and feet, hand and arm, abdominal and chest, neck and shoulders. All massages will be customised to meet the needs of the client and will therefore be bespoke, this is something completely different from that which is offered in any of the surrounding salons and will be my main selling point. Cost: The rent for the room for the 1st 2 months will cost me  £600. The room is in walk in condition and needs no decorating, due to the specialised nature of the business I will need very little equipment which is massage bed at approx  £350, hot stone heater and stones  £100, a hot towel cabinet  £150 and a selection of towels (large and small), face cloths and mitts on which I estimate I will need to spend  £100 to begin with. My other costs will be products and consumables such as couch roll, spatulas, bowls, first aid kit, grapeseed oil, pre-blended aromatherapy oil, cleanser, toner, mask, exfoliator, cotton pads, tissues, massage cream and moisturisers all of which I can get for an approximate cost of  £200 to get me started. I can get all of this from beauty express which will keep my shipping costs to a minimum. As I plan on paying my insurance with my own money I estimate I will need an approximate total of  £1500 to get me started. Legal Entity: The legal entity I will be trading under will be as a sole trader as I will be working for myself, renting a room and solely responsible for starting it up. Therefore, there are no particular legal formalities to adhere to and no planning permission is needed as the business is already established. However, I will contact the HMRC to inform them that I will be self-employed and when I intend to start my business. Health and safety legislations: There is a great deal of legislations which protects both the clients and myself. I must ensure as well as the manager at Twisted Sister salon, to follow the legislations efficiently according to the Health and Safety at Work Act (1974). Health and Safety at Work Act (1974): This forms the basis of health and safety regulations in the UK, this act explains the minimum standards required for health, safety, and welfare in the workplace. This makes sure that all work premises are safe to use. How this applies to me? I work in a specific work area carrying out treatments on clients. Therefore, I am responsible for maintaining my work area throughout each treatment and making sure that it is safe and hygienic enough for my clients and myself. I will check my work area thoroughly such as the cleanliness of the work surfaces and trolleys. I ensure there are no lose wires, spillages and blockages of any of the pathways and that there are no hazards causing risk to any of the employees or customers. The workplace (Health, safety and welfare) regulations 1992: This is to make sure that all those working, maintain the high safety standards of the environment. This includes equipment, ventilation, working temperature, lighting and cleanliness, avoidance of falling objects, safe floors, windows and doors. How this applies to me? I am responsible for my clients comfort and safety. Therefore, it is important for me to check all aspects of the treatment and treatment area. I ensure that the temperature is at the correct working level along with accurate lighting, the light bright enough for me to carry out the treatment safely yet low enough to create a relaxing ambiance. Also, ensure that the area is thoroughly cleaned with disinfectant to reduce the chance of cross-infection, in which can be passed on from person to person, or coming into contact with a contaminated work surface or tool. All tools and equipment which I use is sterilised and disinfected appropriately. All bedding is freshly laundered and changed after each client. Methods of sterilisation and disinfection UV cabinet: These are highly recommended for equipment sterilisation. Tools and equipment can be placed in the cabinet for effective sterilisation. Disinfectants: Ammonia compound disinfectants (e.g. Barbicide) can be used for metal and plastic items such as tweezers and scissors. Follow manufacturers instructions for correct use. Control of substances Hazardous to Health Regulations (2002): This is commonly referred to as COSHH Regulations. These regulations are very important as it is a legal obligation to assess any risks associated with hazardous substances used in the workplace to eliminate or control risks. How this applies to me? To prevent personal harm from hazardous substances e.g. skin irritation, respiratory disease, a COSHH risk assessment is required for such substances as cleaning chemicals. All cosmetic products used in salons must comply with the Cosmetic Products (Safety) Regulations 2004, which are enforced by Trading Standards Officers. During the treatments I handle products with care and only use and store them following the manufacturers instructions throughout. Electricity at Work Regulations 1989: These ensure that all equipment and sockets have been checked by a professional electrician. It is important to ensure that any employee uses their own initiative to check the appliances they are using. For example, spotting any worn or exposed wires. How this applies to me? Before my treatment I ensure that the electrical equipment I am using are all checked and maintained in accordance of the manufacturers instructions and recommendations. I ensure that no wires are twisted, worn or frayed and that the plug is not cracked or loose. Once the treatment is over I store the equipment away safely with all the wires fixed securely in its place. Data Protection Act: The client is asked very personal questions during a consultation through specific consultation techniques. Therefore, it is important to ensure that any information given is kept confidential and secure. How this applies to me? I conduct a consultation with my clients before a treatment depending on what they are having to determine contra-indications and to ensure it is safe and suitable for the client. I therefore, ensure that all information that is given remain confidential and protected. I keep all documents and answers from others and are not kept longer than necessary. Amy GrayHNC Complementary Therapiespg. 1

Evolution of Historiography in Greek Civilization Essay

Historiography is the study of how people transmit and obtain knowledge over time. It is a subject that can explain how people’s culture, social networks, economy and political ways have evolved over time. It simply shows people where they have come from to attain what is known as modernity. There are many people who have learnt the different histories of different cultures. In the paper, it is evident that there is a historiography on Greek civilization. This means that it will look at how ancient Greek used to be and how it is right now in this era of modernity. It is evident that Greek has contributed to so much especially in languages all over the world thus its history can easily be studied. Many of its writings have been used and are still being used to date but the fact is that it has changed in order to cope with the changing world (Ernst, chapter 1-6). The study of Greek historiography includes looking at the Ancient Greek whereby it is the time from Greek history to the Greek’s Dark Ages including the time when the Romans conquered it. Greek is usually considered as the provocation of Western Civilization foundation because of its powerful culture. The Greek’s powerful culture is moved from the Roman Empire to numerous parts of Europe. The main issue is that Greek civilization has had a major influence in many different languages especially in the European countries. Most of the words used by the different languages have come from the Greek words and symbols. More so, Greek is not only known for its influence in language only but also philosophy, education, art and political systems (Rodger, pp. 51). Many philosophical theories have Greek origin and the use the Greek names. America and Europe adopted these terms and used them in their studies. To date most scientific names have Greek origin. Mycenaean civilization came to an end in 1150BC and there is not so much history about it as many historians study ancient Greek from the Olympic Games in 776BC. Civilization in Greek is said to have begun after the death of Alexander the Great which was in 323 BC. Since the study of the Ancient Greek has mixed up history, it has been divided in to four parts; Greek Dark ages, archaic period, classical period and Hellenistic period. The Dark Ages period is said to have begun on 1100 to750 BC which saw the coming up of geometrical designs which were done on pottery work. The archaic period lasted between 750 to 480BC where artists were characterized by making sculptures that had unique and stiff poses. The classical period was exemplary for instance it had the Parthenon. Lastly, the Hellenistic period which begun on 323Bc and ended on 146 BC was characterized by the gaining of power and expansion of the Greek culture. This was when Alexander the great died and the roman conquest came to an end. The culture and society of the Hellenistic times did not undergo any changes until the time Christianity started to rule (Ernst, chapter 1-6). The rule of Alexander the great brought contributed to the expansion of Greek territories. This needed a political structure that kept on changing with the different phases of Greek civilization. Greece had very many independent cities and they were not divide din terms of tribes and kingdoms like other societies. The people knew that they were one and there was no need to dwell on tribal issues. This is because all of them shared the same language, religion and culture thus unified them. It should be noted that despite the recognition of them being one they were aware of the different tribes and origins where different people came from but this did not divide them at all. This is seen when different tribes in Greece unify to fight against the people who invaded Persia. In addition, the different city states were governed differently. People put up different functions for their kings especially during the Greek Dark Ages. This changed during the archaic period when different cities practiced oligarchies. The governing of a city now became hereditary whereby leadership was passed on to the son of the king. Due to the problems brought about by tyranny like protecting people of the same cultures thus bringing social unrest, Greece was the first to bring up the concept of democracy in the world (David, pp. 120-126). Citizens came for an assembly whereby they could choose who was to run the office and who was not to be in the office. The problem was that the poor people could not speak in the assemblies and even run for office. Later the democracy levels increased leading to the allowance of poor people to speak out their views and the ability for them to run the office. Athens was the first city to practice full democracy leading to other cities copying its strategy (Anne, pp. 38-40). In ancient Greece, there was nothing like special privileges. If one was not native-born in Greece they were not protected by the laws of any city state in Greece. The society was divided in to social classes by the amount of wealth one had. The only way one could move up the social ladder was if they made a lot of money. Slaves were also found in Greece but they did not have any power over any one in Greece. They were supposed to follow orders and they were not allowed to own any kind of property not only democratic rights. Young boys were allowed to start school at the age of seven years. They learnt different things like science, art, music and so on when they were older. At the age of eighteen years schooling had to come to an end and one would now become a useful member of the society by becoming part of the army through intense training (Leonora, pp. 128-130). Reference Anne P. , 2004. The Greek Civilization; Ancient Greece, published by DK publishers. Pp. 38-40. David S. , 2004. Transformation of the culture; Ancient Greek Civilization, published by Blackwell. Pp. 120-126. Ernst Breisach, 2007. Historiography Ancient, Medieval and Modern; published by the University of Chicago press. Chapters 1 to 6. Leonora N. , 2004. Social, political and culture of Greece; Temper of Greek Civilization, published by Brown University. Pp. 128-130. Rodger D. W. , 2008. The Greek dialect, the ancient European languages: Published by the Cambridge University press. Pp. 51.

Number of Pardons by President Who Granted the Most

Presidents have long used their authority to issue pardons to Americans who have been  charged with and convicted of federal crimes. A presidential pardon is an official expression of forgiveness that removes the civil penalties—restrictions on the right to vote, hold elected office, and sit on a jury, for example—and, often, the stigma attached to criminal convictions. But the use of the pardon is controversial, particularly because the constitutionally granted power has been used by some presidents to forgive close friends and campaign donors. At the end of his term in January 2001, President Bill Clinton  issued a pardon to  Marc Rich, a wealthy hedge-fund manager who contributed to Clinton campaigns and who faced federal charges of  tax evasion, wire fraud, and racketeering, for example. President Donald Trump, too, faced criticism over his first pardon. He forgave the  criminal contempt conviction against a  former Arizona Sheriff and campaign supporter Joe Arpaio, whose crackdown on illegal immigration became a flashpoint during the 2016 presidential campaign. Trump said: He’s done a great job for the people of Arizona. He’s very strong on borders, very strong on illegal immigration. He is loved in Arizona. I thought he was treated unbelievably unfairly when they came down with their big decision to go get him right before the election voting started...Sheriff Joe is a patriot.  Sheriff Joe loves our country. Sheriff Joe protected our borders. And Sheriff Joe was very unfairly treated by the Obama administration, especially right before an election—an election that he would have won.  And he was elected many times. Still, all modern presidents have used their power to pardon, to varying degrees. The president who issued the most pardons is  Franklin Delano Roosevelt, according to data kept by the U.S. Department of Justice, which helps to evaluate and execute applications for forgiveness.  Part of the reason Roosevelt leads in the number of pardons by any president is that he served in the White House for such a long time.  He  was elected to four terms, in 1932, 1936, 1940 and 1944. Roosevelt died less than a year into his fourth term, but he is the  only president to have served more than two terms. It is also important to remember that a presidential pardon is different than a commutation. While a pardon erases a conviction and restores civil rights to the grantee, a commutation reduces or voids the penalty; in other words, a commutation can reduce a prison sentence and free those who have been convicted from jail. President Barack Obamas  use of his  pardon power was relatively rare compared to other presidents. But he granted clemency—which includes pardons, commutations, and remissions—more times than any president since Harry S. Truman. Obama absolved the sentences of 1,937 convicts during his two terms in the White House. According to the Pew Research Center: Barack Obama ended his presidency having granted clemency to more people convicted of federal crimes than any chief executive in 64 years. But he also received far more  requests  for clemency than any U.S. president on record, largely as a result of an initiative set up by his administration to shorten prison terms for nonviolent federal inmates convicted of drug crimes. Looking at the same data another way, Obama granted clemency to only 5 percent of those who requested it. That’s not especially unusual among recent presidents, who have tended to use their clemency power sparingly. Heres a look at how many pardons were granted by presidents dating back to 1900, according to the U.S. Department of Justice  Office of the Pardon Attorney.  This list is sorted by the number of pardons issued from highest to lowest. These data cover only pardons, not commutations and remissions, which are separate actions. Franklin D. Roosevelt: 2,819 pardonsHarry S. Truman: 1,913 pardonsDwight D. Eisenhower: 1,110  pardonsWoodrow Wilson: 1,087  pardonsLyndon Johnson: 960  pardonsRichard Nixon: 863  pardonsCalvin Coolidge: 773 pardonsHerbert Hoover: 672 pardonsTheodore Roosevelt: 668 pardonsJimmy Carter: 534  pardonsJohn F. Kennedy: 472  pardonsBill Clinton: 396  pardonsRonald Reagan: 393  pardonsWilliam H. Taft: 383 pardonsGerald Ford: 382  pardonsWarren Harding: 386 pardonsWilliam McKinley: 291 pardonsBarack Obama: 212  pardonsGeorge W. Bush: 189  pardonsGeorge H.W. Bush: 74  pardonsDonald J. Trump: 10 pardons* * Trump is serving his first term in office. Pardon count last updated on July 11, 2019.

The Grandfathers Of Video Games - 2227 Words

Olivier Leroy 26/04/2016 The GrandFathers of Video Games From the classic plumber in the red jumpsuit to the first ever motion-controlled console, the classic and most iconic video game company have been revolutionising the world of entertainment since their debut in the console market in 1983. Nintendo was originally founded in 1889 as a Japanese playing card company by a man named Fusajiro Yamauchi. A few years later, the company was not doing as well as they expected so they decided to try out many different things such as becoming a taxi company, a hotel chain and even a food company selling instant rice in 1963. Eventually, they†¦show more content†¦Two years leater, Nintendo decided to remake the Famicom and sell it to the worldwide market as the NES (Nintendo Entertainment System for short) alongside their first game; Super Mario Brothers. But because of the North American video game crash of 1983, Nintendo had no choice but to sell the. Four years later, the Game Boy was released and gained a massive amount of popularity and would be represented as the Game Watch’s successor.. In 1990 The Super Famicom was released in Japan and a year later in the west under the name Super Nintendo Entertainment System. It was a successor to the NES and had 16-bit graphics compared to the NES s 8-bit. At that time, Sega had rivalled against Nintendo their Sega Genesis as well as with their mascots, Sonic against Mario. Throughout the same year, Nintendo had agreed with Sony to make a console but the two did not see eye to eye which eventually led to Nintendo backing away from the contract and five years later, The Sony Playstation was released. Four months prior to the Sony’s first console release, The Sega Saturn hit store shelves for a retail price of 400$ with amazing new 3d graphics. Because the Saturn was announced and released way earlier than video game developers had anticipated, it ended up lacking games upon release and therefore did not end up selling well. In 1995, Sony would end up selling their

The Oni throughout Pop Culture Literature and Art

The Oni throughout Pop Culture Literature and Art: The similarity throughout all folk tales involving the oni is that they are villains of the humans. An Oni is a yokai which is a strange and supernatural being from Japanese folklore. yo means attractive, bewitching, and calamity. Kai means mystery and wonder. It can also be translated to be demon, goblin, spirit, or monster. The folklore of japan is a collaboration of different traditions from the isolated tribes that lived on Japans isles who had different beliefs but could be alligned with the others. The traditions changed form with the arrival of Shinto and Buddhism which brought Chinese and Indian folklore into the mix. Today the yokai can be seen throughout most manga and anime even video games and on clothing. The japanese believe that the oni were created from peoples fear of natural phenomenon such as earthquakes and storms including thunder and lightning. Thunder and and lightning are usually associated with the oni. Oni have either one or several horns, they can have a third eye in the middle of their forehead, they can have a repulsive smile that can spread from ear to ear showing their gnarled teeth, they can have many different colored skin like red or black blue and even yellow. They are usually seen in a loin cloth, oni can are seen as men in most paintings and pop culture but there can be female oni. â€Å"The encyclopedia of shinto published by kokugakuin university distinguishes 3

Informational Interview Free Essays

Samuel Tiras is the Department Chairman in the E. J. Ourso College of Business Accounting Department at Louisiana State University. We will write a custom essay sample on Informational Interview or any similar topic only for you Order Now His job consists of full management of the accounting department, evaluation of performance, fundraising, handling student complaints, research, and evaluating tenure requests responsive to demands from the dean. Sam spends most of his time during the day in meetings, talking to people about various issues concerning the department, or its research. For a desk job, he does not stay in one place all the time, rather he is mostly up moving around from one place to another, working on whatever needs to be focused on at that time. Giving advice to students about their career decisions is one of Sam’s favorite things about his job, whereas his least favorite is handling the constraints of the budget and faculty evaluations. Before working here at LSU, Sam started off working as an international auditor at the age of 23, traveling to many different places, as well as living in the Northwest for some years. After that experience, he continued to find jobs within universities, until he came upon the opportunity at LSU, which he stated, â€Å"sort of just fell into my lap†. When the position was offered to him, his motive was because he wanted to see the accounting department to move in the direction he desired, in order for it to improve with its teaching research and service missions. He thinks his job is a fun one, sometimes a bit difficult, but much easier now working atmosphere, always learning something new and never has anything too repetitive to deal with. He enjoys his job very much, is comfortable where he is, and is not sure if he would take on any new options given to him right now. He advises anyone interested in this field to prepare to be flexible, and to find time to be able to concentrate on your own research. I personally am not sure if I would be interested in this sort of job; although it does seems fun, I would more likely be willing to consider this sort of job later in my life, when I have the experience and know what direction I would like to go with my career. He gets to work around his schedule well, being able to make it to his son’s baseball games while handling business over the phone. He did note that his phone is what helps make his life so much easier, being able to access his email and have anyone contact him wherever he may be so he is able to do his job well. I had a wonderful time talking to Mr. Tiras, for he is easy to talk to about anything you are interested in. He is a great listener, and helped me try to decide on what concentration in business that I would like to graduate with, which degrees would be best for what I want to do later in life, and where I should start looking for jobs that will help give me the experience needed to obtain my experience. I enjoyed having the interview with him and hope to see him again in the near future for further discussions. How to cite Informational Interview, Essay examples

Business Activities And Operations Of The Watties †Free Samples

Question: Discuss about the Business Activities And Operations Of The Watties. Answer: Introduction The report talks about the business activities and operations of the Watties which has been taken in the report. It explains the operation management of the company. It explains the mission and vision of the company. Along with this, it describes the production issues and services issues within the organization. It tells that how the company is overcoming on these issues. Further, the report explains the significance of the operation management. It describes the models of the operation management within the organization. Watties is an American owned food producer and manufacturer of frozen and packaged fruit, sauces, baby food, vegetables, cooking sauces, pet foods and dressings company in the New Zealand market. The company was founded in 1934 with its headquarterd is located in Hastings, New Zealand. Sir James Wattie is the co-founder of the company. There are approx 1900 employees are employed in the organization. There are around 1200 product lines produced by the company in New Zealand. The organization produces its products under various brands such as good taste company, oak, Eta, farex, Greenseas, and chef and champ. In todays era, the Wattles is exploring and expanding its business activities and operations globally. In this way, the company is increasing its profit and revenue around the world De (De Smidt Wever, 2012). Operation management and production management play an integral role in Watties to overcome on the competitors around the world. Importance of operation management at operational and organizational level Operation management refers to the methods that company follows to meet its goal and earn profits in the business. Every organization operates in its own form in the business. It has its own strategies, its own plans, its own methods of working. The term operation management can be understood as a type of art and science which follows the path of business through the different elements of business environment which involve sourcing, planning, financing, and distribution. These elements help the company to run the business activities and operations smoothly and easily. Operation management plays a very important role in the organization. The aim of these organizations depends on the profitability and sustainability of the business (Barratt, Choi, Li, 2011) Operation management may be defined as the administration of the business practices to generate the highest level of efficiency and effectiveness within the organization. It is concerned with converting materials and labor into products and services in order to increase and maximize the profit and revenue of the company (Jabbour, De Sousa Jabbour, Govindan, Teixeira, De Souza Freitas). Operation management plays a vital and integral role in order to gain the long-term goals and objectives of the firm. This management is responsible and liable for planning, controlling, coordinating the natural resources which are needed to produce and manufacture the products and services for a company. It plays a significant role at the organizational level as well as operational level. This management also helps to make effective and unique decisions within the organization. OM assists and guides to the senior and top-level management to make effective strategic decisions. They formulate rules, po licies, and strategies to gain long-term competitive advantages around the world (Peng Lai, 2012). OM helps to the management to utilize the available natural resources and to manage the employees under the legal rules and regulations in the organization. The operational management also helps to manage the job design in the global market. Along with this, operation management helps to ensure the logistics and production of all campaigns and programs to run the business activities and operations smoothly. Now it is assumed that operation management helps to achieve and attain the strategic vision and mission of the company. It also helps to make effective and efficient operational strategy to meet the long-term sustainability of the organization (Carter Liane Easton). In Watties Company of New Zealand, the management of operation flows at two levels, firstly, at the operational level as well as organizational level. In the operational level, it takes care of the techniques and methods that should be followed by the company in its operation. They also make sure about the requirements of its stakeholders. This sometimes also leads to conflicting situations between the stakeholders and the company. Operational management involves the tasks of business that an industry or company operates and manages. The company cannot survive its business without effective operation management (Sarkis, Zhu, Lai, 2011). In the organizational level, Watties makes sure about the requirements of the company and the guidance it needs to perform a selected task. At this level company takes care of the organizational activities and the main objective behind this is to increase the cost of production of the products and services within the organization (Brown, Bessant, Lamming, 2013). This helps in meeting the needs of the customers. It also builds and develops trust and loyalty among the consumers around the world. Under organizational level, the company follows two levels of decision, first is a strategic decision which involves the making of a decision in a proper and planned formation. There are certain strategies that are to be followed in the firm which comes under this decision. The second decision which comes under the level of organization is a tactical decision. These decisions are comparatively narrow and short-term in nature. These two decisions intervene in the organizational process. In an o rganization, it becomes necessary to serve the employees and fulfill their requirement to get effective results. Therefore the company looks at all these matters in order to make good profits and revenue for the business (Subramanian Ramanathan, 2012). On the other hand, operation management is responsible for all the other activities that generally relates to the products manufacturing process. The operational level of management has to take care of the manufacturing of goods and services effectively and efficiently. This type of management gathers various components as input process and generate the output. The elements those are included in operational management are planning, organizing, allocating resources etc. operation management can be treated as a profession or as the notice of employment for the people or as a way of solving problems (Peng Lai, 2012) Operational management models The models are the description of the activities that take place in the organization. it is another way of observing the operational activities thorough flowcharts or pictures or diagrams etc. Through these descriptions, it becomes easy for the members of the organization to understand the topic or motive of the organization (Fernie Sparks, 2014). Operational management although show concern on the inputs and outputs of the product that are supplied in the market. Through these models, the company is easily able to maintain its time as it becomes easy for others to understand the matter. The models become a medium for them to convey difficult matters into easy and simple matters. This operational model manages the environment of the business and also helps in avoiding the errors that are made by the employees while performing on any task assigned by the company (Farahani, Hekmatfar, Arabani, Nikbakhsh, 2013). The model above depicts how organization functions which help them in attaining profits. The company puts in the inputs which then after goes through the process of transformation in order to generate outputs in the business (Brandenburg, Govindan, Sarkis, Securing, 2014). Since Watties is a food manufacturing company thus, it transforms its raw material into outputs within the organization. The output has to serve the needs not only of the customers but also of the company. Therefore output in Watties before generating has to go with various phases in an organization (Dekker, Bloemhof, Mallidis, 2012). Now it assumed that operation management model plays a vital role to gain competitive advantages in the global market. Two operational failure of the model A company has to face many failures while forming operation related models. These models guide the members of the company to do particular tasks and works within the organization in order to meet the mission and objectives of the firm. These models serve the needs of the company and carry the profits that company might generate. There is not an easy gain in the market for any company. Hence there are proper parameters to be followed while performing the actions. The two operation failures were seen in the company which has been discussed below (Meredith Shafer, 2009). Organizational design Proper designing should be followed while making and designing the models. The design should be such that it can be easily understandable by the employees and generate good outputs. The model must include the use of flowcharts, lines, arrows and other easy methods to make the model presentable. Use of simple language should be encouraged while making the model (Dekker, Bloemhof, Mallidis, 2012). Hence developing irrelevant organizational design becomes a failure in the case of operational management. It is recommended to have a proper design of the model which represents the task at the operational level (Yinan, Tang, Zhang, 2014). This design becomes a very important tool in deciding what strategies can be planned and what decisions are to be made that can help in fulfilling the needs of the organization.Models made in Watties talks that how a particular product should be manufactured and what quality it must have to fulfill the expectations of the customers. The model provides a brief knowledge about achieving the target by focusing on major areas (Demil Lecocq, 2010). Inadequate knowledge The models are made by the professionals, so it is obvious that it carries a lot of information that relates to the idea very well. But sometimes it happens that the knowledge provided turns out to be inadequate and fails in serving the purpose of the business. The relevant information provided in the business makes the model more effective and it clears all the doubts of the employees working in the organization. Providing inadequate knowledge become the reason for failure in the organization. Hence this becomes a failure in operational management for the organization to achieve its goal and objectives (Hsu Hu, 2009). Watties Company generally provides adequate knowledge and experiences to its employees to understand and evaluate the organizational model hence it creates minimal chances of mistakes and errors. The model is created by the professionals within the organization. The lack of knowledge as sometimes faced in the operation management models. In order to avoid such type of failure, Watties appoints potential and capable employees to do work effectively and efficiently. It will also help to attain long-term goals and targets of the company (Ivanov, Sokolov, Kaeschel). The other professional failures seen at the time of operating the managerial aspects are production failures and service failures. Production failures refer to the manufacturing of products, cost of production of the products and its managing and other functions. The two failures are discussed more properly below (Jabbour, De Sousa Jabbour, Govindan, Teixeira, De Souza Freitas). Production failure Production failure means the errors made by the organizational employees while transforming the materials into its ultimate output. The failure leads to improper functioning of the business and dissatisfying customer which results in a loss for the company. The production failure is one of the biggest key issues for the employees. In such case leadership of the business stands on the top. Leaders of the organization are expected to build the culture of the firm in such a way that the chances of production failure are reduced. Leadership guides and manages subordinates for performing the task effectively. They can teach the employees to work in an appropriate and suitable manner. The lack of availability of the product or malfunctioning of the product can lead the company towards a great loss for the company and it can also harm its reputation and goodwill. So it becomes important for them to look after such things (Chalmers Glasziou, 2009).Watties Company cannot afford to fail in pr oduction as it has chances of being shut down in the market as the products supplied can harm the health of people. To avoid and reduce such failures, they have to be more attentive while preparing the food products. In this way, the company can overcome its key challenges and risks globally (Securing, 2013) . Service failure Service failure means when the company is unable to fulfill the demand of the customers. The services provided by the employees sometimes are not addressed to the society which creates conflict between both of them. Service failure can also result in lack of opportunities given to the employees which give rise to such failures. The food supplied by Watties Company to its customers sometimes gives a chance to the customers to raise questions about the company. In such situations dealing with customers becomes difficult and complex. Service failure for the company can be dangerous (Jabbour, De Sousa Jabbour, Govindan, Teixeira, De Souza Freitas). It can lead them towards the path of success and also can take away their path. Thus, in order to avoid such failure, they have to be answerable to the customer for whatever services they serve them. The management of service focuses on two different dimensions in the company. The dimension relating to production management which can be under stood with technical or dimension of outcome and the other is a service management related dimension which can be termed as functional or dimension related to processing (Osborne, Radnor, Nasi, 2013). The cause of service failure in Watties is seen through the customers. Customers play a very important role in service management. The service given to the customers in terms of food has to be good else there might be chances of loss in the company (Andronikidis, Georgiou, Gotzamani, Kamvysi, 2009) Recommendations to overcome on these failures To run the organization it becomes very necessary for the organization to avoid the failures. It also helps to carry the business operations and activities smoothly. Running a business on a large level is not easy; it is very complex and difficult task. The company faces many problems, difficulties within the organization. Thus, watties has to deal with various obstacles to achieve its target and goals. It becomes very important for them to overcome these failures. There are different ways discussed to overcome such failures. Watties Company of New Zealand is a large firm, therefore, it is clear that it faces various difficulties in doing its business. The failures of production and services related are seen in large number in the firm. Since the company runs on a large scale it consists of many such professional employees who are indulged in making good decisions for the companys welfare that it is able to manage such failures effectively and efficiently (Aguinis, Gottfredson, Wrig ht, 2011) To overcome such failures it is recommended to plan proper strategies in the business. Proper decision making helps the company to achieve its goal with comparatively lesser difficulties. Recovery from these failures is something that is very important and beneficial for the company. Also to overcome such failures it is recommended that company can appoint new employees in the organization who are able to perform in a professional manner. Another way of recovering from the failures is the amount of experience an employee carries that he is able to convince the customer to buy the product. The service failure becomes the reason for the dissatisfaction of the customers. Therefore it is important to have the power of convincing others. The more the convincing power the lesser will be the chances of losing opportunities. The risk of such failures can lead to a great loss for the firm. Therefore it becomes important for them to manage the work of the organization in an effective and effic ient way (Craighead, Ketchen, Dunn, Hult, 2011). In Watties, the same task is distributed to a number of employees. This is done to raise as many questions as possible in order to avoid any kind of discrepancy among customers. Although this gives a great result as the company gets a chance to resolve all those aspects that might lead to a loss for the company. Further, effective rules and policies must be implemented by the company to overcome these issues and challenges. Watties take the major step to avoid the failure in production or in the service sector. This keeps the employees interested and motivated in their work (Jabbour, De Sousa Jabbour, Govindan, Teixeira, De Souza Freitas). Along with this, the company must use effective and dynamic promotional and advertisements strategies to increase the demand of the food products around the world. Further, growth strategies and corporate level strategies should be used by the company. In this way, the company can maintain sustainability in the organization as well as environment. It will also help to reduce the negative impact of the market (Aguinis, Gottfredson, Wright, 2011). In addition, Watties should focus on the production department as well as operation department. It helps to know and evaluate the strategies, plans and policies of the competitors around the world (Andronikidis, Georgiou, Gotzamani, Kamvysi, 2009). Conclusion On the above discussion, it has been concluded that operation management plays a vital and integral role in Watties. Operation management is the part of the company to manage and control the activities and operations of the company. The model of the operation management is unique and effective to overcome on the competitors around the world. Along with this, service issues, production issues and operation issues should be controlled and managed by the company to gain long-term advantages in the market. The firm should make effective and dynamic strategies to attain long-term goals and objectives of the firm in the competitive environment across the world. 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